Product Reviews
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Average Customer Rating:
Rating breakdown 9 reviews
5 Stars
4
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
1
6 of 9(67%)reviewers would recommend this product to a friend.
Customer Reviews for
Review 1 for
Overall:
Comfort:
4
out of
5
Quality:
5
out of
5
Value:
3
out of
5
Anonymous
Very Cimfortable
Date:January 12, 2013
"I must first start start off by saying , I Love the pillow, been using for probably 5+ years, I have bought 4 total, first 2 were lost in the divorce and stayed with the bed, by the way I loved the bed. Ok , the 2nd 2 I had gotten at the same time but they were different, they both look the same, 1 gets hard and the other stays more softer like after the hardness goes away from your heat in your head, which is very puzzling to me why they were different, with that said I love my pillow, very pricey but I like it and sleep terrible without it."
1 of 1 people found this review helpful.
Review 2 for
Overall:
Comfort:
5
out of
5
Quality:
5
out of
5
Value:
4
out of
5
kctylers
Location:Zephyrhills, FL
Age:56 and over
Gender:Female
Best pillow ever
Date:July 21, 2012
"Normally my husband sleeps on a very soft down pillow and I sleep on a foam contour pillow; we both like the Cool-fit after only one night."
Review 3 for
Overall:
Comfort:
5
out of
5
Quality:
4
out of
5
Value:
2
out of
5
Windy Point
Location:California
Age:56 and over
Gender:Male
Comfortable but can't hack the odor
Date:April 27, 2012
"Note in the box said slight odor, air it out for a couple days and launder the cover. Cust. Service comments say roll it up and release it, no joy. It's been 5 days of airing out now, and it has stunk up the whole room, even with the windows open. It's comfortable, but I can't sleep on it smelling like this."
6 of 6 people found this review helpful.
Review 4 for
Overall:
Comfort:
2
out of
5
Quality:
5
out of
5
Value:
4
out of
5
Jackie
Location:Norfolk, Virginia
Age:46 - 55
Gender:Female
Not right for me...
Date:February 21, 2012
"I got this pillow with a bed purchase. I had originnally wanted to try the airfit pillow but the salesman gave me this to try in store and by the time we were done picking out a bed and ordering it I felt like he was ready to move to the next customer so trying the airfit was forgotten. I had no problem with the smell, the quality of the product itself is great but I can't handle the hardness of it. I find that I can't get comfortable and my neck sometimes aches in the morning. In store it didn't feel so bad but I imagine it was a well used piloow and had grown softer. I didn't realize I could exchange it within 30 days so I figured I was stuck with it and because I spent so much on it I hate to just stop using it. In hindsight I should have insisted on trying another pillow as what might work well for one person may not for another. On the flip side my other half has the conoured foam pillow and loves it."
5 of 5 people found this review helpful.
Response from Sleep NumberBy Chris V, Customer Service, March 1, 2012
Hi Jackie, thanks for taking the time to post your comments. My name is Chris and I work with Sleep Number's Online Customer Care team. We generally provide a 30 day exchange policy on all non-clearance bedding items so you have the opportunity to change to a different product if the one you originally purchased isn't quite what you're looking for. I understand you're most likely outside of that 30 day window now, but we're still happy to see if there's anything we can do to assist you. Please email us at customerservice@selectcomfort.com so we can find your file and review your options. Have a great day.
Review 5 for
Overall:
Comfort:
5
out of
5
Quality:
4
out of
5
Value:
4
out of
5
SK
Love it, wish the smell would go away
Date:February 13, 2012
"I too have issues with the smell of the pillow. I have aired it out, washed the covers - twice, even went to febreze.... I'll try the sleeping bag and in direct sunlight approach. The comfort level is awesome, I just need the smell to go away :-)"
2 of 2 people found this review helpful.
Review 6 for
Overall:
Comfort:
5
out of
5
Quality:
5
out of
5
Value:
4
out of
5
James
Age:Under 35
Gender:Male
Best Sleep I've Ever Had
Date:December 29, 2011
"I cannot stress enough how much of a difference this pillow has made in my sleep quality. I've had a Sleep Number bed for several months now, but adding this pillow has me sleeping like a baby for the first time in years. The pillow is comfortable and STAYS comfortable all night long. It's never too hot or too cold and always gives me the perfect amount of support I need. I have a feeling this may be the last pillow I ever buy."
3 of 3 people found this review helpful.
Review 7 for
Overall:
Comfort:
3
out of
5
Quality:
3
out of
5
Value:
2
out of
5
Sue
Age:56 and over
Gender:Female
Smell did not dissipate
Date:August 12, 2011
"Even after following directions and even gave it an extra 5 days, the smell is so strong I could not sleep on it and will be returning it. Very disappointing."
7 of 9 people found this review helpful.
Review 8 for
Overall:
Comfort:
5
out of
5
Quality:
5
out of
5
Value:
4
out of
5
lynn
Location:The Woodlands, Texas
Age:46 - 55
Gender:Female
smell
Date:June 11, 2011
"I forgot to mention that although there was an order when I first opened the pillow...it was gone the next day and was not an issue for me at all. It is a pricey pillow but well worth it for me."
6 of 7 people found this review helpful.
Review 9 for
Overall:
Comfort:
5
out of
5
Quality:
3
out of
5
Value:
3
out of
5
drid
Location:Livonia, MI
Age:46 - 55
Gender:Female
good pillow but...
Date:January 23, 2011
"The pillow as far as comfort is excellent...I have been using the memory foam pillow for about 4 years. I switch to the new cool comfort and the comfort is the same...it is cooler which I like BUT can't get rid of the packaging smell that it came out of the box with. I can't stand the smell. On the box it comes in it states "odor free""
25 of 26 people found this review helpful.
Response from Sleep NumberBy Stephanie, Customer Service, February 16, 2011
Dear Drid,
Thank you for your review. It is not uncommon for foam products to have a slight odor when they are new. The smell should dissipate shortly, but there are things that can be done to expedite the process. I recommend that you air out the pillow for a day or so. This should be in a well-ventilated area, preferably in direct sunlight. Also, rolling up the pillow a few times as if you were rolling up a sleeping bag will release the air that became trapped in the pockets of the foam during manufacturing, which can trap odor. I apologize for the inconvenience; however, these tips will help to reduce the smell faster so that you can rest easily on your new pillow.
Thank you for your review. It is not uncommon for foam products to have a slight odor when they are new. The smell should dissipate shortly, but there are things that can be done to expedite the process. I recommend that you air out the pillow for a day or so. This should be in a well-ventilated area, preferably in direct sunlight. Also, rolling up the pillow a few times as if you were rolling up a sleeping bag will release the air that became trapped in the pockets of the foam during manufacturing, which can trap odor. I apologize for the inconvenience; however, these tips will help to reduce the smell faster so that you can rest easily on your new pillow.