Product Reviews

Average Customer Rating:
2.6 out of 5
2.6
 out of 
5
Open Ratings Snapshot
Rating breakdown 5 reviews
5 Stars
0
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
1
2 of 5(40%)reviewers would recommend this product to a friend.
Customer Reviews for
Review 1 for
Overall
2 out of 5
2 out of 5
Comfort
3 out of 5
3 out of 5
Quality
3 out of 5
3 out of 5
Value
3 out of 5
3 out of 5
nate5100
Location:Dark side of the moon
Gender:Male
Not good for queen bed
Date:September 6, 2013
"I'll echo the sentiment of the above reviewer on the queen bed. I've had a Queen Sleepnumber 9000 (I just love to say that in an Arnold voice) since 2008 and the past year or so it has felt like it was collapsing in on itself, I thought it was the foam getting squished or something..
Then last week the bed box started to fall apart one of the beams fell out, and I took it apart and saw it was very warped, and splitting along the edges.
Support was excellent and immediately authorized a full replacement for the bed box itself(which I installed last night), though it still didn't feel right. I put a level on the frame and it said it was still balanced but something was wrong. At 3AM this morning I took the bed apart again and removed the bed frame, just putting the bed+box on the floor directly. Much better..
Then a short time ago I went to take apart the bed frame, and had to spend about 45 minutes with a hammer getting the thing apart(I'm no weakling!). The frame is pretty deformed now(where I was smacking it with the hammer) and I practically had to destroy the hammer to get it apart.
Just going to toss it out, rather than get a replacement - it's clear that the metal beams are not wide enough to fully support the bed box(only goes about halfway which would explain the bed box beams splitting down the middle), and there is no support on the top or bottom of the bed box. It did last for several years though - I moved into this apartment two years ago and don't recall seeing any warping or splitting or problems with the bed in general when I re-assembled it at that time.
I would of hoped the design would of been improved in the past 5 years but it appears it has not. I suspect this is not an uncommon problem as support was so helpful and gave absolutely no resistance when I asked for help.
Short term keeping the bed+box on the floor is a fine solution, longer term may want to find something more proper to boost it off the floor, I'm pretty tall so it makes for less effort getting in/out of bed!
So 5 stars for support, this particular frame with this particular bed I give 2 stars.
For another type of bed it'd probably be fine
Bonus points if Sleep number knows of a better solution for this bed (from them or even 3rd party). I'm not an expert in beds.."
2 of 2 people found this review helpful.
Response from Sleep NumberBy ChrisVCustomer ServiceSeptember 9, 2013
Hi Nate, thanks for leaving a review on your Sleep Number bed frame. I'm sorry it didn't support your bed as well as expected, but I'm glad our Customer Service team was able to assist you with your base! If you change your mind and would like to consider a replacement frame, please just give us another call at 1-800-472-7185 and we'll be happy to help you anytime from 8 AM to 8 PM CT Monday through Friday or from 8:30-5 CT on Saturday. If you'd rather focus on alternatives to our bed frame, I highly recommend looking into our foundation leg option. These legs are designed to provide great support for the bed, especially in the center at the head of the bed where the majority of the weight is concentrated. You can find our Base Legs by clicking the link below, but I recommend talking to our Customer Service team before you order so we can be sure the product you receive is compatible with your base.

http://www.sleepnumber.com/eng/products/sleep-numberpillows-bedding/optional-bed-accessories/optional_bed_accessories?fndlegs

You can always click the link below to chat with us from 7 AM to 11 PM CT if you’d rather not give us another call.

http://bit.ly/SNChat

Have a great day, Nate!
Review 2 for
Overall
1 out of 5
1 out of 5
Comfort
1 out of 5
1 out of 5
Quality
1 out of 5
1 out of 5
Value
1 out of 5
1 out of 5
Kei
Age:36 - 45
Gender:Female
Rolling frame just does not work
Date:May 16, 2012
"Rolling legs do not properly lock (or unlockes too easily) and our bed constantly moves, which is ridiculous. We need to replace the legs ASAP."
13 of 13 people found this review helpful.
Review 3 for
Overall
2 out of 5
2 out of 5
Comfort
2 out of 5
2 out of 5
Quality
3 out of 5
3 out of 5
Value
2 out of 5
2 out of 5
Mindalina
Location:PA
Age:36 - 45
Gender:Female
Not as wonderful as I thought!
Date:October 3, 2011
"As a bachelor, my husband used just the modular base as a platform for his mattress. I found the bed to be uncomfortably low that way, so I purchased the rolling bed frame from your company one year ago. At first, there were no problems. However, now, only a year later, we are having a major issue: the rolling bed frame cannot properly support the modular base, which has no bottom support(we have a queen bed frame, which has only two supports that in no way line up with the cross supports on the modular base), and the modular base is collapsing under us! I would NOT recommend this bed frame for use with the modular base, but it would be fine with a regular box spring."
26 of 28 people found this review helpful.
Response from Sleep NumberBy StephanieCustomer ServiceNovember 1, 2011
We'd like to get this taken care of as soon as possible for you. At your earliest convenience, please give us a call at 1-800-451-6340. Have a great day!
Review 4 for
Overall
4 out of 5
4 out of 5
Comfort
4 out of 5
4 out of 5
Quality
3 out of 5
3 out of 5
Value
2 out of 5
2 out of 5
ChefB
Location:Cleveland, Ohio
A Frame that fits the need
Date:April 22, 2010
"After receiving this frame I found it easy to put together. It came in the box with one end slightly sticking out and only a little bit of the paint missing. This is hardly noticeable, especially when its put together. It attached to my headboard with ease and seems to be sturdy.
I won't mention the brand name but I did a web search and found this item considerably cheaper from other sources. However, Select Comfort offers a 20 year warranty on it, the other places offer 5-10."
26 of 27 people found this review helpful.
Review 5 for
Overall
4 out of 5
4 out of 5
Comfort
5 out of 5
5 out of 5
Quality
4 out of 5
4 out of 5
Value
3 out of 5
3 out of 5
Spartan01
Location:Cheverly MD
Bed Frame
Date:January 7, 2009
"This bed frame (I have the Queen size is overall very good. It is shipped along with the other boxes for your bed. Packaging could be a little better as mine arrived with a rip in the box, fortunately no damage to frame. It is VERY simple to put together, and requires NO tools- it kind of snaps into place. It is a perfect fit for the Sleep Number Bed. Quality is pretty good, I have seen better and worse, but for the money and the convenience and the guarantee that it will fit perfect there is no better value."
57 of 60 people found this review helpful.