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Average Customer Rating:
Rating breakdown1 review
0 of 1(0%)reviewers would recommend this product to a friend.
Customer Reviews for
Review 1 for
Location:Upstate South Carolina
Age:36 - 45
Not a Duvet!
Date:November 1, 2012
"This is not a duvet as advertised, it is only a duvet cover. While it is soft to touch and the color is pretty it is not worth the money. I do not sleep with the duvet directly on top of me so I do not think this helps in temperature regulation at all. I still experience temperature swings with this product on my duvet. I only kept it because Sleep Number will not refund a product only issue exchange credit."
10 of 19 people found this review helpful.
Response from Sleep NumberBy Chris V, Customer Service, November 7, 2012
Thanks for reviewing your purchase, Kim. My name is Chris, and I work for Sleep Number's online Customer Care team. While it's true that our In Balance line works best when in direct contact with the sleeper, these products still work when they don’t touch you as well; but it may be more a more subtle effect that could be difficult to detect.
We really want you to be happy with any product you purchase from us, which is the reason we provide a 30 day exchange period for all our non-clearance bedding items. We're happy to help you find another item that will be a better fit for your needs, and if that product has a lower cost than the duvet you purchased originally, we can certainly refund you the price difference. Our Customer Service team is available to assist you over the phone at 1-888-411-2270 from 8-6 CT Monday through Friday or from 8:30-5 CT on Saturday. We hope we hear from you soon!