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Average Customer Rating:
Rating breakdown3 reviews
2 of 3(67%)reviewers would recommend this product to a friend.
Customer Reviews for
Review 1 for
Location:Phoenix, AZ, USA
waste of money
Date:July 14, 2013
"In the store this pillow protector was cool but got it home and it was no different than a regular pillow case; it stays cool for only 30 seconds and only has the cooling material on one side. No wonder they do not allow returns on bedding. What a total waste of money! Very disappointed to say the least."
Response from Sleep NumberBy ChrisV, Customer Service, August 5, 2013
Hi MOS, thanks for sharing your review with us. I’m so sorry the In Balance Pillow Protector isn’t working for you! Have you considered exchanging your pillow protector for another product? We understand the first item you order from us isn’t always the best fit for your needs, so we offer a 30 day exchange on all of our non-clearance bedding items. If you’re interested in exchanging to another product and haven’t already contacted us, please give us a call at 1-800-472-7185 soon so we can take care of this for you before the end of your exchange period. We’re available to help you from 8 AM to 8 PM CT Monday through Friday or from 8:30-5 CT on Saturday. We’ll look forward to hearing from you!
"Started using this protector about a month ago. Utterly amazing! It really does cool one down, leading to a more restful sleep. (I don't toss and turn as much. I don't flip my pillow anymore either seeking a cooler side.)
The only downside is that the Outlast material is on one side. So, I have to make sure it is 'up' before I go to sleep. (A quick check of where the zipper is on the end tells me which side is which. Zipper down = Outlast up) I do wish the material were on both sides in that I tend to hug my pillow. Would be great to have that cooling feature all around. Would definitely pay a higher price to have that.
It was a big surprise to me how cooling this protector is through the pillowcase. (Have not tried it with a high thread count case, though.) Night and day difference between using an InBalance pillowcase alone and using this protector.)