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Average Customer Rating:
Rating breakdown1 review
0 of 1(0%)reviewers would recommend this product to a friend.
Customer Reviews for
Review 1 for
Date:November 14, 2013
"I ordered this set thinking it was first of all, the actual duvet and cover. No where in the description did it say just a duvet cover. Second of all I thought this would be Pima cotton, when I received the "cover" and shams the description on the bag is Pima Cotton SATEEN Duvet set. I do not like sateen and would not have ordered this."
Response from Sleep NumberBy ChrisV, Customer Service, November 16, 2013
Thanks for taking the time to write a review on your Pima Cotton Duvet Set. I'm really sorry the product you received wasn't what you were expecting! We understand it's important for us to clearly state what's included with each product we sell, which is why the last line of our product description for this product states that this set comes with a duvet cover and two shams.
Have you had a chance to consider exchanging your duvet set for another product? We understand that the first item you order from us might not be the best fit for your needs, so we offer a 30 day exchange policy on all of our non-clearance bedding items and I hope you’ll give us a call at 1-800-472-7185 or visit your local store again to discuss this option if you’re still within your exchange period. We’re available to help you over the phone anytime from 8 AM to 8 PM CT Monday through Friday or from 8:30 to 5 PM CT on Saturday.