Product Reviews

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Average Customer Rating:
3 out of 5
3
 out of 
5
Open Ratings Snapshot
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
1 of 2(50%)reviewers would recommend this product to a friend.
Customer Reviews for
Review 1 for
Overall
5 out of 5
5 out of 5
Comfort
5 out of 5
5 out of 5
Quality
5 out of 5
5 out of 5
Value
5 out of 5
5 out of 5
Red 5
Location:TX
Exactly what I was looking for!
Date:March 14, 2014
Pros: Mattress Pads/Comfort Layers, Sheets
"Nice thin layer. It has a very soft, silky texture. I wasn't looking for anything thick or too padded, just wanted something for my allergies & asthma. The silver helps immensely.
I haven't noticed any problems with it moving or slipping off. The straps did feel a larger than the mattress (I have a C3). But I have the smartfit sheets, so that could be why it stays in place :)
This layer is really comfortable and doesn't get hot either! Glad I found it!"
Review 2 for
Overall
1 out of 5
1 out of 5
Comfort
3 out of 5
3 out of 5
Quality
5 out of 5
5 out of 5
Value
1 out of 5
1 out of 5
Anonymous
fell right off
Date:November 13, 2013
Pros: Pillows, Mattress Pads/Comfort Layers, Sheets
"The elastic straps are all that try to hold the mattress cover in place, there is no fabric going around the sides of the mattress or under it. As soon as I put the pad on, it slid out of place."
3 of 4 people found this review helpful.
Response from Sleep NumberBy ChrisVCustomer ServiceNovember 14, 2013
Thanks for sharing your experience with us. The anchor bands in each corner of our Comfort Layers normally hold these products securely to your mattress, and I'm so sorry it isn't working that way for you! If you haven’t already done so, I recommend taking a close look at your True Silver™ Layer to see if any of the anchor bands appear to be loose or if the pad seems like it’s too large for your bed and giving us a call at 1-800-472-7185 in either case so we can look into a replacement for you. If the pad looks like it’s in good condition and you’re still within your 30 day exchange period, you might want to consider exchanging it for one of our mattress pads to get a product with a more secure fit. You can exchange your True Silver ™ Layer by giving us a call or by stopping by your local store. We’re available to help you over the phone anytime from 8 AM to 8 PM CT Monday through Friday or from 8:30 to 5 PM CT on Saturday.

Have a great day!